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TERMS AND CONDITIONS

Services, Prices, Refund And Cancellation Policy

Throughout the site, the terms “we”, “us” and “our” refer to GLOCAL DMS, a full-service digital marketing company, incorporated in the EU with registration number HE383130.

Terms of Use

USING THE GLOCALDMS.COM WEBSITE (AND ITS CONTENT) AND / OR ITS PRODUCTS AND SERVICES, YOU COMPLETELY UNDERSTAND AND ACCEPT ALL THE TERMS AND CONDITIONS THAT FOLLOW. IF YOU DO NOT AGREE OR DO NOT WANT TO BE BOUND BY THEM, DO NOT USE GLOCAL DMS PRODUCTS OR SERVICES.

The copyright of the content (programs, information, data) of this website is protected by EU and international copyright and industrial property laws and belongs exclusively to the GLOCAL DMS and / or their respective copyright holder. The information published on the GLOCALDMS.COM website is prohibited from being republished in part or in full. Reproduction or distribution of the content in any way or medium for any use is permitted only with the written permission of GLOCAL DMS or the copyright holder or copyright holder.

The appearance on the website of images, logos, names, trademarks, etc. representing GLOCAL DMS or third party beneficiaries should in no case be construed as a transfer or assignment of their license or right of use, as they are protected by the trademark provisions. .

GLOCAL DMS does not guarantee or take responsibility for the accuracy and precision of the information received by the user through its network or for the delay or inability to use its network or any errors in the transfer of data or information (file corruption, virus storage, etc.) .

Any reference or referral through links to other internet sites is provided for the convenience of the user. GLOCAL DMS does not warrant or guarantee the contents, products and services provided (advertising or sale) on these websites. Any transactions between the user and third parties found on the website of GLOCAL DMS.COM or through it, including the payment and delivery of products, services and any other terms, provisions, warranties or representations related to such transactions, are made between the user and of the third company. Therefore, Netstudio is neither responsible nor liable for any losses / damages of any kind that occur in the midst of such transactions.

GLOCAL DMS expressly states that the user is solely responsible for the selection, storage, installation and use of the functions of the software products available through its website. The limitations of the GLOCAL DMS liability to You will apply whether the GLOCAL DMS has been informed or not, or should have been aware of the possibility of any such losses.

No advice or information – whether oral or written – received from GLOCAL DMS through its services is a guarantee.

The use of the GLOCAL DMS website must be done exclusively for legal purposes and in a way that does not impede its use by third parties b) in accordance with the law and good morals c) in a way that does not cause damage to the provided services and the network that provides and supports them.

You must abide by the rules of any contest, promotional or advertising campaign that takes place on the GLOCAL DMS website and finds you participants.

You will not impersonate another person, nor will you falsely present your relationship with any person or entity. The GLOCAL DMS website as well as its contents, products and services are available only to any adult who is legally capable of concluding contracts. GLOCAL DMS reserves the right to request proof of compliance with these criteria when accessing all (or some) of its services / products, in the form of identification or contact information.

Payment Methods

Payments for all digital marketing projects can be made to us in the following way:

  • Bank Wire Transfer (no extra fee)
  • Credit Card (+1.5% transaction fee)
  • PayPal (+1.5% transaction fee)

Once a payment or deposit is made, the invoice is issued with the details of your company.

Web Design & Development

Payments for custom web development projects are made to us in the following way:

  • 30% to commence design and development
  • 40% to commence final changes
  • 30% upon delivery of completed site

Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, the whole amount paid is retained by Glocal and if applicable, a fee for all work completed beyond what was already paid, shall be charged to the client. We offer a limited 14 days money back guarantee under the condition that the customer will provide a reasonable explanation and has made an effort to work any issues with our team.

Destination Marketing and Social Media Marketing

For Destination Marketing and Social Media Marketing, full payment is required in advance to commence the services. Once a payment is made, it is non-refundable. Glocal does not issue pro rata refunds for fees paid in advance. All Setup fees are also non refundable as are applied to costs immediately incurred by Glocal in initiating the services. If a project is cancelled or postponed, the whole amount paid is retained by Glocal and if applicable, a fee for all work completed beyond what was already paid, shall be charged to the client.

Search Engine Optimization, Content Marketing and Email Marketing

Payments for Search Engine Optimization, Content Marketing and Email Marketing services are made to us in the following way:

  • 50% to commence service
  • 50% upon delivery of completion

Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, the whole amount paid is retained by Glocal and if applicable, a fee for all work completed beyond what was already paid, shall be charged to the client.

Website Hosting

For the Web Hosting , full payment is required in advance to commence the service. Once a payment is made, it is non-refundable. Hosting accounts are set up at the time of order and are allotted a specific amount of server resources, according to the plan purchased. If client does not make use of the account, the payment for those services is still due. Hosting accounts are not cancelled until notice is received from the client in writing, or until 15 days after due date of payment is not received. If client pays for a hosting account for 6 or 12 months ahead and cancels the service before the plan's expiration date, a refund may be given for the months not yet elapsed.

WordPress Management

For WordPress Management , full payment is required in advance to commence the service. Once a payment is made, it is non-refundable. WordPress Management Service is not cancelled until notice is received from the client in writing, or until 15 days after due date of payment is not received. If client pays for a WordPress Management Service for 6 or 12 months ahead and cancels the service before the planned expiration date, a refund may be given for the months not yet elapsed.

Chargebacks

If we receive a charge-back or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A 50€ charge-back fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the charge-back(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a charge-back, please contact us to address any billing issues. Requesting a charge-back or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or even a legal mean of obtaining a refund. Please read carefully and make sure you fully understand our refund policy prior to making a payment.

Intellectual property rights

GLOCAL DMS and/or its licensors own all the intellectual property rights and materials contained in this website. You are granted limited license only for purposes of viewing the material contained on this website.

Links to other web sites

Our website may contain links to third-party web sites or services that are not owned or controlled by us. GLOCAL DMS has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that GLOCAL DMS shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions of any third-party web sites or services that you visit.

Restrictions

You are specifically restricted from all of the following:

- publishing any of our website material in any other media;

- selling, sublicensing and/or otherwise commercializing any of our website material;

- using this website in any way that is or may be damaging to this website;

- using this website in any way that impacts user access to this website;

- using this Website contrary to applicable laws and regulations, or in any way may cause harm to the website, or to any person or business entity;

- engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this website;

- using this Website to engage in any advertising or marketing.

Certain areas of this website are restricted from being access by you and may further restrict access by you to any areas of this website, at any time, in absolute discretion. Any user ID and password you may have for this website are confidential and you must maintain confidentiality as well.

No warranties

This website is provided “as is” and GLOCAL DMS express no representations or warranties, of any kind related to this website or the materials contained on this website. Also, nothing contained on this website shall be interpreted as advising you.

Limitation of liability

In no event shall GLOCAL DMS, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this website whether such liability is under contract. GLOCAL DMS, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this website.

Indemnification

You hereby indemnify to the fullest extent GLOCAL DMS from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these terms.

Severability

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Changes

GLOCAL DMS is permitted to revise these terms at any time as it sees fit, and by using this website you are expected to review these terms on a regular basis.

Assignment

GLOCAL DMS is allowed to assign, transfer, and subcontract its rights and/or obligations under these terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these terms.

Entire Agreement

These terms constitute the entire agreement between GLOCAL DMS and you in relation to your use of this website, and supersede all prior agreements and understandings.

Governing Law & Jurisdiction

These terms will be governed by and interpreted in accordance with the laws of the European Union, and you submit to the non-exclusive jurisdiction of the courts located in EU for the resolution of any disputes.

GLOCAL DMS reserves the right to disable and/or terminate a user’s account if a user is found in violation of the terms. Accounts terminated due to policy violations will not be refunded.

Should you have any questions or concerns about these terms and conditions, please send us an email at info@glocaldms.com. We will reply to you as soon as possible.