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TERMS AND CONDITIONS

Services, Prices, Refund And Cancellation Policy

Throughout the site, the terms “we”, “us” and “our” refer to Glocal Destination Marketing Services LTD, a full-service marketing company, incorporated in the Republic of Cyprus with registration number HE383130.

Services & Prices

You can find all of our offered services and prices in the following PDF:

Services & Price List

As the needs of each business can be different, prices for Web Design & Development, Hosting & Management, Search Engine Optimization, Content Marketing and Social Media Marketing are subject to project's complexity.

Web Design & Development

Payments for custom web development projects are made to us in the following way:

  • 50% to commence design and development
  • 50% upon delivery of completed site

Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, the whole amount paid is retained by Glocal and if applicable, a fee for all work completed beyond what was already paid, shall be charged to the client. We offer a limited 14 days money back guarantee under the condition that the customer will provide a reasonable explanation and has made an effort to work any issues with our team.

Destination Marketing and Social Media Marketing

For Destination Marketing and Social Media Marketing, full payment is required in advance to commence the services. Once a payment is made, it is non-refundable. Glocal does not issue pro rata refunds for fees paid in advance. All Setup fees are also non refundable as are applied to costs immediately incurred by Glocal in initiating the services. If a project is cancelled or postponed, the whole amount paid is retained by Glocal and if applicable, a fee for all work completed beyond what was already paid, shall be charged to the client.

Search Engine Optimization, Content Marketing and Email Marketing

Payments for Search Engine Optimization, Content Marketing and Email Marketing services are made to us in the following way:

  • 50% to commence service
  • 50% upon delivery of completion

Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, the whole amount paid is retained by Glocal and if applicable, a fee for all work completed beyond what was already paid, shall be charged to the client.

Website Hosting

For the Web Hosting , full payment is required in advance to commence the service. Once a payment is made, it is non-refundable. Hosting accounts are set up at the time of order and are allotted a specific amount of server resources, according to the plan purchased. If client does not make use of the account, the payment for those services is still due. Hosting accounts are not cancelled until notice is received from the client in writing, or until 15 days after due date of payment is not received. If client pays for a hosting account for 6 or 12 months ahead and cancels the service before the plan's expiration date, a refund may be given for the months not yet elapsed.

WordPress Management

For WordPress Management , full payment is required in advance to commence the service. Once a payment is made, it is non-refundable. WordPress Management Service is not cancelled until notice is received from the client in writing, or until 15 days after due date of payment is not received. If client pays for a WordPress Management Service for 6 or 12 months ahead and cancels the service before the planned expiration date, a refund may be given for the months not yet elapsed.

Chargebacks

If we receive a charge-back or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A 50€ charge-back fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the charge-back(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a charge-back, please contact us to address any billing issues. Requesting a charge-back or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or even a legal mean of obtaining a refund. Please read carefully and make sure you fully understand our refund policy prior to making a payment.

Glocal reserves the right disable and/or terminate a user’s account if a user is found in violation of the terms. Accounts terminated due to policy violations will not be refunded.